Expectations of Corporate Banking Customers

In the dynamic world of corporate banking, customer expectations have evolved significantly. Businesses now demand more than just traditional banking services; they seek comprehensive, efficient, and integrated solutions that can drive their growth and streamline their operations. Here’s a closer look at the key expectations of corporate banking customers today and how JMR with its integration of Oracle products, Oracle Banking Digital Experience (OBDX) and Oracle Banking APIs (OBAPI)meets these demands:

1. Self-Service, Faster Turnarounds, and Digital Delivery

Expectation: Modern corporate clients want autonomy to manage their banking needs through self-service portals. They also expect quicker turnaround times for their transactions and engagements, facilitated through digital channels.

JMR’s Solution:

  • Smooth, Cross-Channel Self-Service and Self-Management:The integration of OBDX and OBDAPI provides a seamless experience across various channels, allowing customers to perform banking tasks independently and efficiently.
  • Faster Responses and Swift Money Movement:LeveragingOracle Banking Digital Experience (OBDX)’s workflow-driven digital processes, ensuring that clients receive fast responses and benefit from rapid financial transactions. Real-time updates and visibility into all financial transactions enhance transparency and trust.

2. Integrated End-to-End Solutions
Expectation: Corporates look for integrated solutions that connect all their business lines, ensuring a unified and efficient operational framework.
JMR’s Solution:

  • Agile, Cross-Product, and Contextualized Offerings: Customized offerings that are agile and tailored to meet the unique needs of each business. This approach ensures that all business lines are seamlessly connected, fostering better coordination and efficiency.
  • Strategic Direction for Corporate Banking Products: Delivering strategic insights and directions that help businesses leverage corporate banking products effectively.Oracle Banking APIs (OBAPI) takes care of providing the insights with accuracy and with business analytics for better productivity and customer centric approach for the management.

3. Enriched Customer Experience

Expectation: Corporate clients desire a richer, more engaging banking experience, leveraging advanced technologies like OBAPIs and comprehensive lifecycle coverage.

JMR’s Solution:

  • Enhanced Corporate Experience via APIs: By leveraging APIs, JMR offers an enriched experience that allows for more flexible and innovative banking solutions.
  • Lifecycle Coverage Across the Customer Journey: Ensures that all aspects of the customer journey are covered, from onboarding to ongoing relationship management.
  • Streamlined and Connected Operational Workflows: Operational workflows are designed to be smooth and interconnected, reducing friction and enhancing overall efficiency.
  • Broad Product Processing Capability: Supports a wide range of products, ensuring that all corporate banking needs are met comprehensively.

The expectations of corporate banking customers are centered around autonomy, speed, integration, and enriched experiences. JMR rises to the occasion by providing smooth, cross-channel self-service, rapid responses, integrated end-to-end solutions, and a strategic direction that leverages advanced technologies. By focusing on these key areas, JMR not only meets but exceeds the evolving demands of corporate clients, fostering stronger relationships and driving business success.