Tadhamun Bank Libya Selects JMR Infotech for Next-Gen AI-Powered Smart Social Banking Chatbot and Voicebot

Dubai, Bangalore, Tripoli | 14 April 2026

JMR Infotech, a global leader in digital transformation and banking technology solutions, today announced a new engagement with Tadhamun Bank Libya for the implementation of its AI-powered Smart Social Banking Chatbot and Voicebot, marking a further expansion of the long-standing partnership between the two organizations. 

JMR Infotech has been a strategic technology partner to Tadhamun Bank, having successfully delivered key transformation programs including Oracle FLEXCUBE, Oracle Banking Digital Experience (OBDX), and Oracle Financial Services Analytical Applications (OFSAA), along with ongoing managed services support. This latest initiative builds on that foundation, introducing AI-led conversational banking capabilities to further elevate the bank’s digital ecosystem. 

The AI-powered Smart Social Banking Chatbot and Voicebot will be deployed across web, WhatsApp, and Messenger channels, enabling customers to seamlessly interact with the bank for services such as customer onboarding, funds transfers, and real-time query resolution. Designed to integrate with existing systems including OBDX and FLEXCUBE, the solution aims to create a unified, responsive, and intuitive banking experience. 

Speaking on the collaboration, Osam Alabearsh, General Manager, Tadhamun Bank said, “Our focus is on continuously enhancing customer experience while improving operational efficiency. JMR Infotech’s AI-powered Smart Social Banking Chatbot and Voicebot stood out for its practical use cases, flexibility, and ability to integrate seamlessly with our existing platforms. This initiative will play a key role in simplifying onboarding and enabling more accessible, always-on banking services for our customers.” 

By automating customer onboarding and enabling instant interactions, the chatbot is expected to significantly enhance engagement while reducing reliance on traditional support channels. The bank anticipates improved response times, optimized service delivery, and a reduction in call center volumes and associated operational costs. 

Commenting on the engagement, Naman Jain, Head – Global Sales & Business Development, JMR Infotech said, “We are delighted to extend our partnership with Tadhamun Bank through the introduction of our AI-powered Smart Social Banking Chatbot and Voicebot. This engagement reflects the trust we have built over the years and our shared vision of driving meaningful digital transformation. Our solution is designed to combine intelligence, scalability, and flexibility, enabling banks to deliver superior customer experiences while achieving measurable business outcomes.” 

JMR Infotech’s AI-powered Smart Social Banking Chatbot and Voicebot has been successfully adopted by multiple financial institutions, offering both on-premises and cloud deployment models tailored to diverse operational needs. The selection of JMR Infotech for this initiative was driven by its proven capabilities, cost-effectiveness, and strong alignment with the bank’s digital transformation goals. 

“This recognition reflects the power of combining domain expertise with advanced analytics and AI to drive real business outcomes,” said Suresha Iyer, President & Head – Enterprise Risk and Analytics, JMR Infotech. “We are proud to partner with Cooperative Bank of Oromia in their transformation journey.” 

This recognition at the Oracle Excellence Awards is a testament to our commitment to building a data-driven, future-ready bank,” said Shimelis Legesse, Chief Information Officer, Cooperative Bank of Oromia. “With Oracle technologies and the strong implementation expertise of JMR Infotech, we have significantly enhanced our risk management, compliance, and decision-making capabilities. This transformation has enabled us to deliver greater efficiency, strengthen regulatory confidence, and create more value for our customers.” 

JMR Infotech looks forward to further strengthening its partnership with Coopbank and supporting its future endeavors in AI-powered digital transformation and modernization. 

About JMR Infotech

JMR Infotech is a premier global technology solutions provider specializing in delivering end-to-end digital transformation for financial institutions, government agencies, and businesses worldwide. 

We are one of the leading partners for Oracle’s Financial Services solutions, while also offering proprietary IP-based platforms such as LivEzy, designed to power integrated ecosystems for enabling embedded finance and everyday banking. 

JMR Infotech’s expertise spans Core & Digital banking modernization, regulatory compliance, customer experience platforms, enterprise planning solutions, and advanced analytics and AI-powered engagement. 

With a presence in over 75 countries and a track record of 400+ turnkey projects, we are committed to building trusted partnerships and delivering innovative, scalable, and locally relevant solutions that drive efficiency, transparency, and inclusive growth. 

For more information about JMR Infotech and our services, please

visit www.jmrinfotech.com. 

Media Contact:
Amit Kumar, Chief Marketing Officer – JMR Infotech
amitkumar@jmrinfotech.com