Digital & Enterprise Solutions Case Studies

A leading BPO in RSA

Client is South Africa’s leading international contact center with clients in South Africa, throughout Africa and across the world. The processes automated are

Executive Summary

JML (Joiner-Mover-Lever) IT Process

  • Add/Enable/Disable AD accounts
  • Create Business User Accounts in Operational Applications
  • Enable/Disable Skype accounts
  • Create “U” shared drive for new users

Active Directory

  • Enable employees to reset their respective AD passwords

TalkTalk IT Process (using Surface Automation)

  • Create tickets in Manage Engine through VDI environment (VMWare)
  • Send open ticket reports to TalkTalk on weekly basis

Database Management Services for Ghana Commercial Bank

JMR provides post-live support and Database Management Services for Ghana ...

IT & Core Banking Systems Assessment for One of the Largest Banks in Ghana

Critically evaluating the performance of IT systems including the database and ...

Augmenting the Core Transformation Program for a Leading Bank in Myanmar

Conducting a study to help augment and enhance the Bank’s Core transformation ...