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A Leading BPO in RSA

2020-11-12T18:08:32+05:30

Digital & Enterprise Solutions Case Studies

A leading BPO in RSA

Client is South Africa’s leading international contact center with clients in South Africa, throughout Africa and across the world. The processes automated are

Executive Summary

JML (Joiner-Mover-Lever) IT Process

  • Add/Enable/Disable AD accounts
  • Create Business User Accounts in Operational Applications
  • Enable/Disable Skype accounts
  • Create “U” shared drive for new users

Active Directory

  • Enable employees to reset their respective AD passwords

TalkTalk IT Process (using Surface Automation)

  • Create tickets in Manage Engine through VDI environment (VMWare)
  • Send open ticket reports to TalkTalk on weekly basis
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