JMR Marcom

Upgrading Retail Banking Technology: How JMR InfotechTransforms Customer Journeys In today’s fast-paced financial landscape, retail banks face the ongoing challenge of meeting evolving customer expectations while maintaining operational efficiency. The solution lies in leveraging advanced technology to create seamless, personalized, and efficient customer experiences. JMR Infotech is a partner of Oracle and the flagship products under Oracle Financial Services Software offers a comprehensive suite of tools that can revolutionize the retail banking sector. Here’s how this powerful software can help retail banks upgrade their technology and transform their customer journeys. 1. Enhanced Customer Experience Personalization and Customization: Oracle’s Financial applications provides robust data analytics capabilities, allowing banks to analyze customer behavior and preferences. This data-driven approach enables banks to offer personalized services and products, ensuring customers feel valued and understood. Omni-Channel Integration: Customers today expect a seamless experience across all banking channels, whether online, via mobile, or in-branch. Oracle Financial Software ensures consistent and integrated service delivery across all touchpoints, enhancing the overall customer experience. 2. Streamlined Operations Efficient Core Banking: JMR Infotech’s implementation of Oracle’s core banking solution FLEXCUBE streamlines operations by automating routine tasks and improving process efficiency. This reduces the workload on bank staff, allowing them to focus on higher-value activities that directly benefit customers. Real-Time Processing: With real-time data processing and transaction capabilities, banks can offer faster and more accurate services. Customers no longer have to wait for end-of-day processing, leading to a more efficient banking experience. 3. Advanced Security Measures Robust Security Framework: In an era where cyber threats are a significant concern, Oracle Financial Software provides advanced security features, including encryption, fraud detection, and secure authentication methods. This ensures customer data is protected and builds trust in the bank’s digital platforms. Compliance and Risk Management: The software includes comprehensive compliance and risk management tools, helping banks adhere to regulatory requirements while minimizing risks. This ensures smooth operations and enhances the bank’s reputation. 4. Innovative Financial Products Agile Product Development: Oracle’s Financial Software suite allows banks to quickly develop and deploy new financial products and services. This agility ensures banks can stay ahead of market trends and meet customer demands swiftly. Flexible and Scalable Solutions: The software is designed to grow with the bank, offering scalable solutions that can adapt to increasing customer numbers and transaction volumes without compromising performance. 5. Improved Customer Support Enhanced CRM Capabilities: Oracle’s Customer Relationship Management (CRM) enable banks to provide superior customer support. By having a 360-degree view of customer interactions and history, bank representatives can offer more informed and personalized assistance. Self-Service Options: Empowering customers with self-service options through online and mobile platforms reduces the dependency on in-branch visits and call centers. Customers can perform various transactions and resolve issues independently, leading to higher satisfaction levels. Upgrading retail banking technology is no longer a luxury; it is [...]

Expectations of Corporate Banking Customers In the dynamic world of corporate banking, customer expectations have evolved significantly. Businesses now demand more than just traditional banking services; they seek comprehensive, efficient, and integrated solutions that can drive their growth and streamline their operations. Here’s a closer look at the key expectations of corporate banking customers today and how JMR with its integration of Oracle products, Oracle Banking Digital Experience (OBDX) and Oracle Banking APIs (OBAPI)meets these demands: 1. Self-Service, Faster Turnarounds, and Digital Delivery Expectation: Modern corporate clients want autonomy to manage their banking needs through self-service portals. They also expect quicker turnaround times for their transactions and engagements, facilitated through digital channels. JMR's Solution: Smooth, Cross-Channel Self-Service and Self-Management:The integration of OBDX and OBDAPI provides a seamless experience across various channels, allowing customers to perform banking tasks independently and efficiently. Faster Responses and Swift Money Movement:LeveragingOracle Banking Digital Experience (OBDX)’s workflow-driven digital processes, ensuring that clients receive fast responses and benefit from rapid financial transactions. Real-time updates and visibility into all financial transactions enhance transparency and trust. 2. Integrated End-to-End Solutions Expectation: Corporates look for integrated solutions that connect all their business lines, ensuring a unified and efficient operational framework. JMR's Solution: Agile, Cross-Product, and Contextualized Offerings: Customized offerings that are agile and tailored to meet the unique needs of each business. This approach ensures that all business lines are seamlessly connected, fostering better coordination and efficiency. Strategic Direction for Corporate Banking Products: Delivering strategic insights and directions that help businesses leverage corporate banking products effectively.Oracle Banking APIs (OBAPI) takes care of providing the insights with accuracy and with business analytics for better productivity and customer centric approach for the management. 3. Enriched Customer Experience Expectation: Corporate clients desire a richer, more engaging banking experience, leveraging advanced technologies like OBAPIs and comprehensive lifecycle coverage. JMR's Solution: Enhanced Corporate Experience via APIs: By leveraging APIs, JMR offers an enriched experience that allows for more flexible and innovative banking solutions. Lifecycle Coverage Across the Customer Journey: Ensures that all aspects of the customer journey are covered, from onboarding to ongoing relationship management. Streamlined and Connected Operational Workflows: Operational workflows are designed to be smooth and interconnected, reducing friction and enhancing overall efficiency. Broad Product Processing Capability: Supports a wide range of products, ensuring that all corporate banking needs are met comprehensively. The expectations of corporate banking customers are centered around autonomy, speed, integration, and enriched experiences. JMR rises to the occasion by providing smooth, cross-channel self-service, rapid responses, integrated end-to-end solutions, and a strategic direction that leverages advanced technologies. By focusing on these key areas, JMR not only meets but exceeds the evolving demands of corporate clients, fostering stronger relationships and driving business success.

In today's fast-paced digital landscape, the battle against financial crimes is more critical than ever. As illicit activities continue to evolve and proliferate, it is imperative for financial institutions to stay ahead of the curve in safeguarding against these threats. This is where JMR Financial Crime and Compliance Management team steps in as a beacon of innovation and technological prowess, leading the charge towards creating a safer world.  JMR's solution suite is at the forefront of delivering cutting-edge technology to combat financial crimes. By harnessing the power of artificial intelligence, machine learning, and graph analytics, JMR empowers organizations to modernize and strengthen their anti-money laundering (AML) , know your customer (KYC), and sanctions compliance programs. Gone are the days of relying solely on traditional methods; JMR's advanced algorithms and analytical capabilities offer unparalleled precision and efficiency in detecting and preventing illicit activities.  One of the key strengths of JMR's Financial Crime and Compliance Management is its adaptability to the ever-changing landscape of financial crimes. As threats continue to evolve and become more sophisticated, organizations need solutions that can keep pace. JMR's suite provides comprehensive coverage across a range of financial crime scenarios, ensuring that no threat goes unnoticed. Moreover, its detection precision and investigation accuracy enable organizations to effectively identify and mitigate risks, bolstering their defenses against illicit activities.  In addition to its robust capabilities, JMR offers Financial Crime and Compliance Management Cloud Service, a suite of applications deployed as Software-as-a-Service (SaaS). This cloud-based approach offers flexibility and scalability, allowing organizations to tailor the applications to meet their specific AML and financial crime compliance requirements. Whether for global banks or financial institutions of varying sizes, JMR's cloud service provides a seamless and adaptable solution to address their compliance needs.  By leveraging JMR's technology and innovation, financial institutions can not only enhance their compliance programs but also drive operational efficiency and reduce compliance costs. With JMR by their side, organizations can navigate the complex landscape of financial crimes with confidence, knowing that they have the most advanced tools and capabilities at their disposal.  In conclusion, JMR Financial Crime and Compliance Management stands as a testament to the power of technology and innovation in the fight against financial crimes. With its advanced solutions and cloud-based offerings, JMR is paving the way towards a safer world, where financial institutions can operate with integrity and trust, free from the threat of illicit activities. Message us on social media or contact us from our enquiry page to know more.