A Leading Bank in Japan

Digital & Enterprise Solutions Case Studies

The client is a leading bank in Japan with branches and customers across the globe.
Key Requirement: Enhancing the accuracy of MATCH and NO MATCH of existing customers from the legacy application for loan applications to understand applicant’s credit behavior.

Executive Summary

Key Challenges

No MDM (Master Data Management) in place
Same user exists in multiple systems as duplicate accounts
Low accuracy due to duplicate records
Team manually eye balling duplicate accounts

Solutions Provided

Deployed an Attended BOT to perform the remove the duplicate accounts
BOT logs in to the system and trigger Dedupe for MATCH and NO MATCH
BOT extracts reference records and matched records from system
BOT applies rule engine (set of validations) to find out MATCH records

Key Benefits

Accuracy : Accuracy of NO MATCH is 99.98% which is approximately 30% of overall volume. Enhanced accuracy of 18% of total volume
Productivity : Earlier 24 resources were required to process 200 requests per day. Now no resource required
Turn Around Time : TAT is reduced from 15 min to 5 min. to process same service request