IT Managed Services

Today’s complex and competitive business environment calls for organizations to be agile and quickly adapt to changing market with improved efficiency and performance. This pushes organizations to critically review their IT infrastructure in relation to their business objectives.

JMR’s Managed Services offers you an effective solution to outsource your day-to-day IT operations and enable improved efficiencies and cost-saving. We at JMR approach holistically through Total Cost of ownership of the end-to-end IT operations of your organization, including Data Center Support – Server, Database, Messaging, Database, Storage and Backup support, Command Center, Network Management Solution, User Experience Management and support through Service Desk and Work Place Management, Process and Tools to govern the environment. Our Managed Services portfolio offers you the flexibility to focus on your core business while we handle the day-to-day operations and technology issues through uniform, scalable and customer-centric processes. The core tenets of our managed services offering are centered on managing SLAs / KPIs across core banking, infrastructure, and IT operations.

Our Managed Services Offerings

• Datacenter Management Services – Provisioning, Configuration and Administration

• Technology Management Service – Server, Network, Storage, Backup, Database, Middleware

• Platform Management Service – Hardware and Software platform management through Process, Tools, and Orchestration

• Infrastructure Monitoring and Management – Server, Network, Application, Database

• User Experience Management Service –Service Desk, Workplace Management, BYOD, Desktop Virtualization, Mobility, Directory Services, Desktop and Laptop Engineering

Our Success Stories – Case Studies

Operating System & Database Upgrade for a Pan African Bank

Enhancement of ERP System for Al Omaniya Financial Services ...

Database Management Services for Ghana Commercial Bank

JMR provides post-live support and Database Management Services for Ghana Commercial Bank ...

IT & Core Banking Systems Assessment for One of the Largest Banks in Ghana

Critically evaluating the performance of IT systems including the database and the core banking system ...

Augmenting the Core Transformation Program for a Leading Bank in Myanmar

Conducting a study to help augment and enhance the Bank’s Core transformation program ...

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